Return, Refund, and Exchange Policy
At StitchesByBubbles, we are dedicated to delivering fashionable, high-quality products that meet your expectations. However, we understand that sometimes a purchase may not be exactly what you envisioned. That’s why we’ve established a clear and fair Return, Refund, and Exchange Policy to ensure your satisfaction.
1. Eligibility for Returns, Refunds, and Exchanges
- Items must be unworn, unwashed, and in their original condition with all tags attached to qualify for a return, refund, or exchange.
- Returns, refunds, and exchanges are accepted within 30 days of the purchase date.
- Personalized or customized items are only eligible for return or exchange if they are defective or damaged upon receipt.
- Items purchased on sale are non-refundable and cannot be exchanged.
2. How to Initiate a Return, Refund, or Exchange
- To start the process, contact our customer service team at [email protected] or through our website.
- Provide your order number and details of the item(s) you wish to return, refund, or exchange.
- Our customer service team will issue a return authorization number (RA#) and provide instructions for returning the item(s).
3. Return Shipping and Handling
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect, incorrect item, or damaged product.
- We recommend using a trackable shipping method to ensure the safe and timely delivery of returned item(s).
- Once we receive and inspect the returned item(s), we will process your refund or exchange.
4. Inspection and Approval
- All returned items will be inspected to ensure they meet the eligibility criteria outlined in Section 1.
- If approved, we will issue a refund to the original payment method or process an exchange for the desired item(s).
5. Refund Processing Time
- Refunds are typically processed within 5-7 business days after we receive and inspect the returned item(s).
- Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
6. Exchanges
- If you wish to exchange an item for a different size, color, or style, please let our customer service team know when you contact us.
- Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund or offer an alternative solution.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
- We will arrange for a replacement or refund, including covering return shipping costs if applicable.
8. Non-Refundable Fees
- Please note that original shipping fees, gift wrapping charges, and certain taxes associated with the purchase may not be refundable.
9. Customer Satisfaction
- Your satisfaction is our top priority. If you have any questions or concerns about our Return, Refund, and Exchange Policy, please don’t hesitate to contact us. We are here to help.
10. Policy Updates
- StitchesByBubbles reserves the right to amend or update this policy at any time without prior notice. Please review this policy periodically for any changes.
- By making a purchase from StitchesByBubbles, you agree to abide by the terms and conditions outlined in this policy.
If you need further assistance or have any inquiries, please reach out to our customer service team at [email protected].
Thank you for choosing StitchesByBubbles. We appreciate your support!