At Stitches by Bubbles, we are committed to delivering your custom fashion pieces safely and efficiently. Below is an overview of our shipping policy, including processing times, shipping options, and other important details.
Processing Time
- Custom Orders: Please allow 2-4 weeks for the creation of bespoke garments and bridal wear. This timeline may vary depending on the complexity of the design and fabric availability. We will keep you informed throughout the process.
- Ready-to-Wear (RTW) Orders: These are typically processed within 5-7 business days after the order is placed.
- Aso-ebi Orders: Processing times vary depending on the volume of the order and fabric availability. Please contact us for specific details regarding your order.
Shipping Methods & Delivery Times
- Domestic Shipping (Within Nigeria):
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
- International Shipping:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Please note that delivery times may vary depending on your location and any unforeseen delays in customs clearance.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer both standard and express shipping options to meet your needs.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.
Customs, Duties & Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. These fees are not included in the shipping cost and may vary by country. Please check with your local customs office for more information.
Delivery Issues
If your package is lost, damaged, or delayed beyond the expected delivery window, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Changes & Cancellations
If you need to make changes to your shipping address or cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed, changes may not be possible.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out to us at [insert contact email or phone number]. We are here to help and ensure your shopping experience with Stitches by Bubbles is seamless and enjoyable.